Returned for missing information
The receiving service can’t find the required item in a 150-page fax, so the referral comes back to you.
For Community Care networks and referral partners
Stop referrals from bouncing for “missing” documents.
Whether you send referrals or receive them, the problem is the same: the packet goes out, the other side can’t find what they need, and it comes back. InfoNotData checks each packet against the receiving service’s checklist and cites every value to its page and line.
Projected Proposed single-site VHA pilot: 30–40% fewer consults returned for missing information.
- Checks both sides of the referral
- No generated text
- Missing items flagged before the packet moves
01 / Where referrals break
The packet was complete. Nobody could prove it.
Referrals between networks, health systems, and specialists run on faxed documents. When the receiving side can’t find what it needs, the referral stalls, whether or not the document was there.
Records returned as one PDF
Documentation flows back as a single scanned file. Someone has to find the result that closes the loop.
Rework on both sides
Staff re-fax, re-call, and re-check the same packet. Every round trip delays the patient.
Different lists, same packet
Each service line defines “complete” differently, and the requirements live in people’s heads.
A complete packet only helps if the other side can see it’s complete.
See how the check works ↓02 / The evidence so far
Projected for a proposed single-site VHA pilot.
Projections prepared for a proposed pilot at one VA medical system. The pilot hasn’t run yet, so these are not results. We’ll walk you through the assumptions.
25–35%
less time on pre-visit record review
Projected · proposed single-site VHA pilot30–40%
fewer consults returned or cancelled for missing information
Projected · proposed single-site VHA pilot11,000+
clinician hours reclaimed
Projected · proposed single-site VHA pilot$4.5M
in annual soft-cost savings
Projected · proposed single-site VHA pilotWorks with the fax channels you already run
- RightFax and other fax servers
- Central mail and fax gateways
- DirectTrust
- eHealth Exchange
InfoNotData doesn’t integrate directly with EHRs today, so nothing in your EHR changes. Product names are trademarks of their owners and are listed only to describe where InfoNotData fits.
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- HIPAA
- FIPS-validated encryption
- Section 508 / WCAG 2.1 AA
“Built for” means designed to meet these requirements. Ask us for current authorization status. Security and compliance
03 / How it works for referrals
Check the packet before it moves.
The same four steps InfoNotData runs everywhere, applied at both ends of the referral.
Route
Every page of the packet is sorted Easy, Medium, or Hard in milliseconds, before any expensive model runs.
No full-price pass on cover sheets.Extract
Only the values the receiving service asks for are pulled out. No summaries, no generated text.
Facts, not a 311-page PDF.Check
Found values are matched to the receiving service’s requirements, and gaps are flagged before the packet is sent or accepted.
Fewer referrals come back.Cite
Every value links to its page and line, so both sides can verify the same fact in one click.
One shared source of truth.
Easy · auto-processed
7,214 pages in this batch
High-confidence pages are processed automatically on the fast path.
Medium · extraction-only
1,906 pages in this batch
Pages that need a closer read get a targeted extraction pass. Values only, each with its source.
Hard · human review
312 pages in this batch
Low-confidence pages, like handwriting or a poor-quality fax, go to a person. Never a guess.
Check and cite
Know it’s complete before you hit send.
The receiving service defines what “complete” means. InfoNotData checks every packet against that list, shows where each value came from, and says plainly what’s missing.
Cardiology referral · outboundSynthetic example
- Referral order and reason for referralFound p.2 · L4
- ECG within 90 days03/02 p.44 · L6
- Most recent clinic note03/10 p.12 · L1
- Current medication list9 medications p.18 · L3
- Echocardiogram report01/22 p.97 · L9
5 of 5 found · 148 pages · 2.6 s
Orthopedic consult · inboundSynthetic example
- Referral orderFound p.1 · L6
- Most recent clinic note02/27 p.8 · L2
- Imaging reportNot in packet · flagged before scheduling
- Prior treatment historyFound p.21 · L5
3 of 4 found · 62 pages · 1.4 s
Illustrative checklists. Requirements are configured with each receiving service.
04 / In practice
Built for both ends of the referral.
Sending side
Catch the gap before the fax goes out
Run the outbound packet against the receiving service’s checklist. If the imaging report isn’t there, you find out now, not when the referral comes back.
Receiving side
Accept or return with the source attached
Coordinators see each required value with its page and line, so an accept or return decision takes a click to verify, not an hour to search.
What InfoNotData doesn’t do
- Replace your fax server or fax numbers, or require changes to your EHR
- Write summaries or any generated text about patients
- Guess at a value on a low-confidence page
- Hide what it couldn’t find
Filter before you spend
Size it for your own queue.
Put in your volume and your rates. Every assumption is on the screen, so you can take the math to your CFO.
InfoNotData’s router decides page by page which pass each page needs. The share you set here is your estimate, not a promise from us.
Questions from referral teams
What referral managers ask first.
Does InfoNotData work for both sending and receiving referrals?
Yes. The same check runs on an outbound packet before it’s sent and on an inbound packet before it’s accepted. Both sides see each value with its page and line.
Who decides what a complete referral packet contains?
The receiving service. Its intake requirements are configured as a checklist, and InfoNotData checks every packet against that list.
What happens when something is missing?
The item is flagged as not found. InfoNotData never fills the gap with a guess, so you can request the document before the referral moves.
Does it integrate with our EHR?
Not directly, today. It works on faxed documents as they arrive, so nothing in your EHR has to change.
Does it replace our fax numbers?
No. It works with the fax servers and gateways you already use.
Other teams with the same problem
- Health systemsCentral fax queues of hundreds of thousands of pages a month, and outside records lost in the chart.
- Specialty groupsEvery incoming packet checked against your intake requirements before a patient can be scheduled.
- VA and federal health800-page community care PDFs in JLV, and consults cancelled for missing information.
- Post-acute, home health and labsRecords arrive as images, and someone still has to find the facts.
06 / Next step
Check a referral packet with an engineer.
A 30-minute walkthrough. We’ll run a synthetic or de-identified referral packet against a service checklist and show you what gets flagged, and why.
What happens next
- An engineer replies to set a time that works for your team.
- A 30-minute walkthrough on a synthetic or de-identified packet.
- If it fits, we scope a pilot on your own queue.
An engineer, not a sales script. We’ll show you what it doesn’t do, too.
- Security and complianceFor your privacy and security reviewers
- How routing worksThe Easy, Medium, and Hard router, step by step
Tampa, Florida